SHIPPING & RETURNS

Shipping Policy

Processing Time: Orders are typically processed within 1-2 business days of receiving payment. During peak seasons or promotional periods, processing times may be slightly extended, but we strive to get your order out as quickly as possible.

Shipping Methods: We offer a range of shipping options to accommodate your needs. Our standard shipping method typically delivers within 3-5 business days, while expedited shipping options are available for those who need their swimwear sooner. Shipping costs will be calculated at checkout based on your selected shipping method and location.

Shipping Notifications: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery and anticipate its arrival.

Shipping Restrictions: Please be aware that we are unable to deliver to PO boxes. Additionally, certain remote areas may have limited shipping options available. If you have any concerns about shipping to your location, please reach out to our customer service team for assistance before placing your order.

Free Shipping Promotions: From time to time, we may offer free shipping promotions for orders meeting specific criteria, such as a minimum purchase amount. Be sure to check our website and social media channels for any ongoing promotions.

Return & Exchange Policy

Return Process: To initiate a return or exchange, please contact our customer service team at [customer service email] within 14 days of receiving your order. Please include your order number and the reason for return or exchange. Our team will provide you with a return authorization and instructions on how to proceed.

Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of your items. Once your return is received and inspected, we will process your refund or exchange promptly.

Refunds & Exchanges: Refunds will be issued to the original form of payment within 5-7 business days of receiving your returned items. Exchanges will be processed promptly upon receipt of the returned item and are subject to availability. If the item you wish to exchange is not available, we will issue a refund instead.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a refund, including return shipping costs, upon verification of the damage or defect.

Final Sale Items: Please note that items marked as final sale are not eligible for return or exchange unless they arrive damaged or defective.

Hygiene & Health Precautions: For hygiene and health reasons, swimwear must be returned in its original condition with all tags and protective liners intact. Items that have been worn, washed, or altered in any way may not be eligible for return or exchange.

Contact Us: If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team at [customer service email] or [customer service phone number]. We're here to assist you every step of the way.